Return Policy

🔄 Return Eligibility

At Uobaies, we are dedicated to ensuring your complete satisfaction with every purchase. If you're not entirely happy with your order, we offer returns and exchanges under the following conditions:

• The item must be unused, in its original condition, and with the original packaging.

• Returns must be requested within 14 days of receiving your order.

• A proof of purchase (e.g., order confirmation or invoice) is required for processing.

🚫 Non-Returnable Items

Certain items are not eligible for return, including:

• Items marked as final sale.

• Opened or used personal care products.

• Customized or made-to-order items.

🔁 Exchanges

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We will be happy to replace the item or issue a full refund. In such cases, we may request photos of the item and packaging to expedite the process.

💰 Refund Process

Once your return is received and inspected:

• Approved returns will be refunded to the original payment method used.

• Refunds typically take 5–10 business days to process.

• Shipping fees are non-refundable, unless the return is due to an error on our part.

📦 Return Shipping

Customers are responsible for the cost of return shipping, unless the return is due to an error or defect on our part. For faster processing, we recommend using a traceable shipping service.

Return Address:
Uobaies
[Insert your return address here]

❓ Need Help?

If you have any questions or need assistance with your return, feel free to contact us at:
Email: welcome@uobaies.com